Introducing IQTaxi Call Center

IQTaxi Call Center application is the main application for the operation of a taxi base.
 
With Call Center the operator can create, edit and access data for:
 
The Call Center:
  • Communicates via the TaxiServer with the passenger apps, the driver applications and the system DataBase.
  • Uses Geolocation processes to represent data on map live, such as call and vehicle location.
  • The operator has an instant live representation of the active fleet.
  • The app interconnects with other instances of the same app to load balance the incoming workload with other telephone operators simultaneously.
  • The application can connect directly or via a Telephone line server app or hardware to pass and collect phone line identification data.
  • It is the main application that feeds the database with valuable data that later on can be processed from the Statistics or Accounting application that are part of the IQTaxi System.
  • CallCenter has a User level layer structure to restrict access of specific operations to user groups and also for reporting on user level.