The Call Management Form consists off an information entry form and all the needed tools for the incoming calls management . You can use the form to entry all the relative information of an incoming call or to retrieve information for calls, searching in call history database. When you answer an incoming call, the call management frame activates to handle the call's parameters and serve the call to the dispatch system.
Call Management Form
Description of input fields and tools
:
Call's Information pop up. Shows the call's category, priority and period.
[pop up]
i.e.
:
Transfers the call to another terminal (A and Δ are codes of serving areas).
:
Opens the Fixed Prices form for the specific customer to select a fixed price route.
:
The date of the customer's last call
[auto- filled by the system]
i.e. 21/01/16
:
Shows the total number of the customers calls until that moment
[auto- filled by the system]
i.e. 13
:
The member's number box
[Number]
i.e. 10
Phone:
Customer's phone number
[number]
i.e. +003069123456
:
Alarm for pending reservations. Flashing icon.
Name:
Customer's name
[text]
i.e. John Smith
Address:
Customer's Street address
[text]
i.e. 1920-2016 Harvard Ave.
Destination:
The destination address
[text]
:
The route cost. Calculates the cost based on pickup and destination points
[pop up]
i.e.
Cust. Comments:
Comments for the customer
[text]
Call Type:
Select the call type from the predefined dropdown list.
[DropDown List]
Free Search:
Check for dispatching without restrictions
[Check box]
i.e. Yes/No
Call Comments:
Comments for the call
Car:
The winner(s) of the dispatch procedure
[number]
i.e. 54
Cars:
The number of requested cars from customer
[number]
i.e. 3
Bidders:
The cars that involved in the dispatch procedure.
[CarID (km away from customer) min to serve the customer]
[CarID (km ) min ]
i.e. 54 (4.513km) 15
:
Handles the route charges
Car Type:
The car type that requested from customer. Select one from the predefine dropdown list.
[DropDown List]
Payment Type:
The payment way. Select one from the predefine dropdown list.
[DropDown List]
:
Type the cost of the ride (from fixed price table or cost calculator)
Save the call to start the dispatching procedure. Clicking on this icon you transfer the call in the All Calls Table where you can monitor the dispatching process status.
Update the data of a older call. The calls data needs to be loaded on th Call management form.
Save the customer to the system. Quick customer registration.
