IQTaxi - Desktop Call Center Manual - (English Version)
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Interacting with Call History table

 
 
Right - click Functionality
 
When you have a call selected by right clicking on the line you can perform the following actions:
Send Call Info
->
Displays a list of minutes. Selecting one of them sends an informative message to the driver with all the call information and when the client must be picked up, according to the selected time.
Show Car Route
->
Displays the Route of the selected call
Send Customer Telephone
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Sends a message with the telephone number of the customer to the driver.
Call Client
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Calls client' s telephone
Charge Call to different Customer
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Displays the customers form in order to select on which customer this call will be charged.
New Compensation
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Displays the Insert Compensation form window to ender compensation data.
Repeat Search
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The search is repeated
Cancel Call
->
Cancels the particular call
View Call Quest
->
Shows detailed Call Quest Information
 

View/Edit Reservation's data
If you need to view more details about a call or to edit a call's data, you can simply double-click on the specific call's record to load its data on the Call Management Form. The calls data will be automatically loaded on the Call Management Panel, where are available for viewing and editing. The same time, the map is zoom into customer's Address location.