Call History Tab

The Call history Table displays in rows all the calls that have been served from the workstations of the call center, until the current day.
 
 
For each call, the Call History Table provides all the needed information displayed in the corresponding columns. In particular, the table consist of twenty one columns, same as the All Calls Table, that described below.
Car:
Date and time of the reservation
Phone:
Customer's phone number
Customer:
Customers Name
Address:
The customer's  pickup point
Destination:
The customer's destination
Cust Comments:
any comments
Call comments:
any comments
Call Date /Time:
The time and date of the call request
Completed:
The time and date that the call completed (served)
Reservation:
If the call was a reservation or not
Call Claimed:
The cars who claimed for the call.
[CarID (km ) min ]
Status:
The call's status
Results:
Dispatching results. 
Car Distance (m), procedure's Phase (1st, 2nd, etc)
Terminal:
The telephone device that serve the call
Pick up Date/Time:
The time that the car arrived to customer
Car Type
The type of the car if specified
Cars:
The number of required taxis
Updated:
The work station user (call center user) who updates the call's data
Registered:
The work station user (call center user) who made the call' registration
SMS:
Sent message to the driver
Call Type:
The type of the call
Amount:
The price of the route
Drop Off
Date and Time the customer was dropped off
 
Sorting Data
The table's records are by default sorted based on call's serving time. If you want to make a shorting based on another characteristic, you have to click once on the column's name you desire. The sorting is automatically changed and an arrow appears on the selected field, marking it active.
 
The direction of arrow indicates whether the sorting is in ascending or descending order . By clicking on the selected field header, the sorting can be changed from ascending to descending and vise versa.